Our Return Policy

Products being returned, exchanged, replaced, or refunded must be in its original form.  Any missing or damaged parts, products without original packaging, products assembled, may be subject to 25% restocking fee or ineligible for return. 

Shipping and delivery charges are nonrefundable, and return shipping fees and transportation arrangements are the customer’s responsibility.  We are unable to cancel orders when they are in route to the customer or once the delivery company takes possession of the items. If a customer refuses a delivery, or can’t be reached after repeated delivery attempts, our actual round-trip delivery costs will be the responsibility of the customer.  

Products Received with Concealed / Unconcealed Damage


Concealed Damage

INSPECT THE SHIPMENT IMMEDIATELY UPON RECEIPT. CLAIMS MUST BE MADE WITHIN 24 HOURS OF PRODUCT DELIVERY.

Claims for shipping damage must be made via the Return Authorization form below.  No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

By your acceptance of the shipment from the carrier on the bill of lading, you acknowledge that the product has been delivered in GOOD CONDITION. Kingston Distribution, LLC. cannot be responsible for loss or damage if you give the carrier a clean and clear receipt.

If any shortages or damages are discovered upon delivery, MAKE A NOTATION FOR DAMAGE AND/OR SHORTAGE ON THE BILL OF LADING WITH A REPRESENTATIVE FROM THE CARRIER PRESENT BEFORE ACCEPTING THE ORDER.

 
Unconcealed Damage

INSPECT THE SHIPMENT IMMEDIATELY UPON RECEIPT.  CLAIMS MUST BE MADE WITHIN 48 HOURS OF PRODUCT DELIVERY.

Claims can be made only when it is indicated on the Bill of Lading AT THE TIME OF DELIVERY. The claim must be reported via the Return Authorization Form below. No claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

Return Authorization Form

Please Note: If you would like to request a return, please complete the information below.    

Our customer service team is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. eastern time, to assist you. To reach us you may:

 

E-mail us: returns@kingstonsales.com

Mail us:  Kingston Distribution, LLC.
              6402 Corporate Dr.
              Indianapolis, IN  46278


 



  • Kingston Distribution, LLC.
  • PH: 1-800-876-2540
  • FX: 1-877-733-2820
  • EM: sales@kingstonsales.com